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2022 Speaker Profile

Jessica Dudley Headshot
Jessica Dudley, MD

As Press Ganey’s Chief Clinical Officer, Dr. Jessica C. Dudley is responsible for leading efforts to support organizations in increasing clinician engagement and improving patient care outcomes, particularly among physicians. Her areas of expertise include leadership development, clinical care redesign through outstanding teamwork, addressing clinician burnout, and advancing professional fulfillment. 

Prior to joining Press Ganey, Dr. Dudley was Chief Medical Officer at the Brigham and Women’s Physicians Organization, where she was responsible for the strategic development and oversight of physician-led efforts to improve the quality and efficiency of clinical care. Dr. Dudley led the organization’s overall well-being efforts to address burnout and improve professional fulfillment for more than 1,700 physicians, and she participated in systemwide efforts supporting more than 5,000 physicians and 2,000 trainees. She also developed multiple training programs to advance the development of physician leadership skills and clinical performance, and she created a clinician incubator program to increase front-line clinicians’ engagement in identifying opportunities to redesign care to deliver improved outcomes and quality and reduce overall health care costs. 

Dr. Dudley was Vice President for Care Innovation at Brigham Health, where she coordinated institutional and physician-led efforts to develop population health management and care redesign programs supporting the delivery of high-value patient care. Prior to that, she was a Medical Director within the Partners HealthCare System, and she served as Medical Director for Partners’ Human Resources department. 

Dr. Dudley received her undergraduate degree from Yale University and her medical degree from Harvard Medical School. She completed her internship and residency in primary care internal medicine at Brigham and Women’s Hospital, where she was a practicing primary care physician for 10 years. Dr. Dudley is board-certified in internal medicine and is an assistant professor of medicine at Harvard Medical School.

Monday | 9:00 AM - 11:00 AM

Workshop C

Survive, Thrive, Rise: Changing the Paradigm for Women Clinicians and Nurses

Workshop Leader: Jessica Dudley, Chief Clinical Officer, Press Ganey

Women physicians, advanced practitioners, and nurses make up a large percentage of the healthcare clinical workforce. Burnout and workplace challenges including bias and inequities have intensified during the pandemic, leading to departures or reduction in hours.

Monday | 1:40 PM - 2:20 PM

Creating a Resilient Culture: Building the Muscle

Jessica Dudley, MD and Carole Stockmeier, Senior Vice President, Safety & Reliability Solutions, Press Ganey

Healthcare workers have been tested like never before. Organizations are responding with programs and resources to support individuals. These are necessary but not sufficient. Leveraging the principles of safety and high-reliability organizing, organizations can provide the foundation for an organizational culture of reliability and resilience.

Building the “resilience muscle” will enable organizations to innovate faster and accelerate safety, quality, experience, and engagement efforts, including during times of crisis.

  • Understand reliability as a competency that serves as a potentiator for performance and resilience

  • Share new findings from Press Ganey national workforce database regarding the relationship of strong foundations in high reliability and organizational goals of quality, safety and workforce engagement

  • Explore the differentiated perspective of a high-reliability leader in times of crisis and understand what is different about how they think and how they act.

  • Discuss strategic solutions that organizations can use to create a more resilient culture for individuals, teams, and the overall organization

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