2022 Speaker Profile

Gary serves as the Senior Director of Healthcare Experience for HydraCor. Gary has over35 years of experience in the healthcare industry with an extensive background in healthcare operations, service delivery improvement and team development.  He is a recognized expert at helping healthcare organizations design and implement systems to enhance customer service outcomes.  

Before joining HydraCor, Gary was the Chief Experience Officer of the NCH Healthcare System and the AVP of Customer Development at Health Management Associates. During these roles Gary led a focus on improving the customer experience including a successful cultural transformation initiative across 73 hospitals.  Prior operational experience included a stellar career at Lakeland Regional Medical Center, an 850-bed facility located in central Florida, where he led in many capacities including the Director of Orthopedic Services.  Under his leadership, this area became one of the top ranked units of patient satisfaction results in the country.  

Gary has been invited to speak at several healthcare conferences including the American Society for Healthcare Human Resources Administration, the Society for Healthcare Strategy and Market Development, Press Ganey National Client Conference and the Federal Ambulatory Surgery Association.  Gary received his Bachelor of Science degree in Business Administration from the University of Akron and earned his Master of Science degree in Healthcare Administration from Central Michigan University