2022 Speaker Profile

Carole Stockmeier joined Press Ganey in 2015. She is the Senior Vice President of Safety & Reliability Solutions with a focus on developing and integrating methods and solutions to help healthcare organizations optimize safety and performance excellence.

With over 20 years of experience and expertise in safety science and high-reliability organizing, Carole was a founder and Chief Operating Officer of HPI (Healthcare Performance Improvement). She has coached healthcare leaders in comprehensive safety and reliability culture transformation resulting in recognized and published outcomes in safety and return on investment. Prior to the formation of HPI, she served as the Director of Safety and Performance Excellence at Sentara Healthcare, a 2005 recipient of the John M. Eisenberg Patient Safety and Quality Award.

Carole led the earliest applications of reliability leadership methods now practiced widely in healthcare, including messaging on mission, daily safety check-in, safety issue prioritization and solving, and rounding to influence. She was a developer of the HPI SEC© & SSER© Patient Safety Measurement System for Healthcare as well as Focus & SimplifySM methodology for human factors integration in work process and protocol development. With a philosophy of “all share, all learn”, Carole was a founding convener and strategic leader of the HPI Safety Summit, a highly regarded gathering for organizations engaged in safety and high-reliability organizing.

Carole is an editor and contributing author of Zero Harm: How to Achieve Zero Harm in Patient and Workforce Safety and a faculty member of the HPI Press Ganey PSO High-Reliability Learning Series. She holds a Bachelor of Science in Health Policy and Administration from the University of North Carolina-Chapel Hill and a Master of Health Administration from the Medical College of Virginia.